Windows

Our first dilemma since starting the build...

Kendra has a good friend, Nikki, that sells windows and doors at Mountain View Window and Door in Medford. She's really nice and is very good at her job. She's professional, knowledgable and very friendly. Of course, we bought our windows and doors from her when we built the garage.

The problem is...the manager is, let's say, not exactly customer service oriented. We've had to deal with her three times over the last year, and she has been rude every time! We recommended them to a friend and, because of the manager, they decided to use a different company as well. 

We agonized over this decision for weeks. Other than trying to build a house with small children, this is really the first thing that has caused us any stress.

In the end we decided to go with Jeff's guy. With 42 windows and 22 doors to order I just couldn't take the chance that we would have to deal with the manager again. Any delay or problem could set us back several weeks. If we knew there was a way to only deal with Nikki the decision would have been easy. I think the owners need to reconsider who is managing their store.

If there is a managerial change we will let everyone know and begin to recommend them again. Sorry Nikki, I hope she treats you better than she treated us.